Cancellation Policy

Plans change. You can cancel or reschedule your session up to 48 hours before the scheduled start time. Cancellations made less than 48 hours before your session are non-refundable and cannot be rescheduled.

Booking

Sessions must be booked at least 24 hours in advance. Sessions starting within the next 24 hours cannot be booked.

Cancelling

Cancel more than 48 hours before the scheduled start time and you will receive a full refund to the card you paid with. The released time can then become available for someone else to book. Cancellations made less than 48 hours before the session are non-refundable.

Rescheduling

You can reschedule up to 48 hours before the scheduled start time. Sessions cannot be rescheduled less than 48 hours before they start. Use the “Cancel or reschedule” link on your confirmation page or in your confirmation email to pick a new time or cancel yourself, or write to stephielistens@gmail.com.

No-shows

No-shows are non-refundable.

If Stephie has to cancel

You will be offered a new time or a full refund, whichever you prefer — no questions asked.

Refunds

Refunds are made through the original payment provider and usually arrive within five to ten working days.