Terms of Service

These terms apply to every session booked through this website. By completing a booking you confirm that you have read and accepted them.

What this is — and what it isn't

Stephie Listens offers conversations for adults aged 18 and over. Sessions are not therapy, counselling or coaching, and do not include medical, legal or financial advice. They are not crisis or emergency support: if you are in crisis or need urgent help, contact your doctor or local emergency services (112 in the Netherlands).

Stephie Listens is not a dating, escort or sexual service, and sessions never include physical intimacy.

Bookings and payment

A session is only reserved once payment for the full amount has been completed. Payment is handled by our payment provider; card details are never stored on this website. Prices are shown in euros and include any applicable taxes.

Sessions must be booked at least 24 hours in advance. Sessions starting within the next 24 hours cannot be booked.

Sessions

Every session lasts 60 minutes and starts at the booked time. Online sessions take place over a video call; the joining details are included in, or sent after, your confirmation email. In-person sessions take place only at one quiet public venue in Rotterdam selected by Stephie; its details are sent with your confirmation. There are no home visits, hotel meetings, private residences, customer-chosen venues or travel to you. Food and drinks at the venue are paid for separately.

Respectful behaviour

Please provide an email address you actually read, arrive on time, and treat the conversation with the same respect you are offered. A session may be ended immediately if behaviour becomes inappropriate, sexual, threatening, abusive or unsafe; in that case no refund is due.

Cancellation & rescheduling

Plans change. You can cancel or reschedule your session up to 48 hours before the scheduled start time. Cancellations made less than 48 hours before your session are non-refundable and cannot be rescheduled.

A cancellation made more than 48 hours before the scheduled start time releases the session time so it can be booked again. No-shows are non-refundable.

Privacy and discretion

Your conversation will be treated with care and discretion. For in-person sessions held in public venues, complete confidentiality from people nearby cannot be guaranteed.

Liability

Sessions are offered in good faith. Any decisions you make following a conversation remain your own, and liability is limited to the amount paid for the session concerned.

Contact

For anything relating to these terms, reply to your booking confirmation email or write to stephielistens@gmail.com.